Auto Repair: THE VERY BEST Ten Mistakes CREATED BY Your Mechanic
Auto Repair Open Sunday
Auto Repair: HOW DO They Screw Up An Olive oil Change?
"It's about beating the time." This price originates from a smart old service administrator, advising me on how to maximize my income as a flat-rate tech. If you have ever wondered why your vehicle doesn't get set correctly, or your entire concerns weren't tackled, you can blame, in part, the flat-rate pay composition.
Flat-rate simply means that your auto mechanic is paid a flat fee for a particular repair, regardless of how long the repair actually can take. Quite simply, if your car needs a drinking water pump, which compensates two time of labor, and the auto technician completes the job in one hour, he gets paid for two.
In theory, this may work in your favor. If the work takes longer, you'll still pay just the "predetermined" labor amount. THEORETICALLY, not reality!
The flat-rate pay framework was created to drive productivity. It is rather effective. The flat-rate pay system encourages technicians to work hard and fast, but it generally does not promote quality.
In terms to getting your car fixed accurately, the flat-rate pay structure has disastrous effects. Flat-rate technicians are constantly looking for shortcuts to conquer the clock to be able to maximize the number of hours they bill. Experienced flat-rate technicians can expenses from 16 to 50 time within an 8 hour day.
It's these shortcuts and the breakneck speed at which toned rate technicians work that bring about a few of the most idiotic mistakes. In the rapid-fire pace of the shop I've observed technicians start engines with no olive oil. I've seen transmissions fell, smashing into little pieces onto the shop floor. And I've seen cars driven right through bay doors--all in the name of "beating the clock."
Flat-rate technicians can get quite sophisticated with shortcuts. My favorite was the implementation of the 6-foot-long 2-by-4, which was placed under the engine for support while a motor support was removed. It made employment predetermined to have 1.5 time achievable in twenty minutes. A win-win, right? The specialist makes extra money; you get your car back faster.
Actually, oftentimes the keeping this 2-by-4 ruined the oil pan. Moreover, it caused the car, your vehicle, to balance precariously 6 toes in the air, while the technician manipulated the car lift to gain access to your engine support.
This tactic was abruptly discontinued whenever a technician's 2-by-4 snapped creating the car to crash nose down onto the concrete floor.
Sometimes the shortcuts create very subtle disruptions, which create problems overtime. A quick example: a car had its transmission serviced with a fresh filtration system, gasket, and liquid. During the procedure, the technician could save time by bending the transmitting dipstick tube marginally, to be able to receive the transmission pan out faster. The automobile was reassembled, and the technician re-bent the pipe back into place and off it went--no concerns....
Six months later, the vehicle went back with an intermittent misfire. The engine motor wasn't running on all cylinders. After intensive diagnostics, it was discovered that the transmission dipstick tube had chaffed through the engine motor funnel, intermittently grounding out an injector. Hmm, that's odd. Don't usually notice that.
The high-speed environment and the subsequent shortcuts demonstrate the devastating ramifications of the flat-rate, sales-driven pay structure on the quality of car repairs.
No marvel even an olive oil change gets screwed up!
The indegent quality of work encouraged by the level rate pay composition is disconcerting enough. Regrettably, it generally does not stop here. The unwanted effects of flat-rate get exponentially worse, as it opens "wide" the door to rip you off!